Wellcast is operated by Wellcast Life Ltd (company number: 16172254), a company registered in England and Wales ("Wellcast", "we" or "us") with registered office at Lynton House, 7–12 Tavistock Square, London WC1H 9BQ.

When you download or use the Wellcast app, access our website, social media or community channels ("App"), use the services available through the App ("Services") or purchase our products ("Products"), these terms ("Terms") apply. Wellcast is currently available to customers in the United Kingdom, and these Terms are intended for consumers based in the UK. We will update these Terms before we make the app available in other regions.

By using our Services you confirm that you have read and understood our Privacy Policy, which sets out how we collect, process and use your information. If you do not agree to these Terms, you must not use our App or Services.

KEY POINTS YOU NEED TO KNOW

This is a plain-English summary. Please read the full Terms below for all details.

Who Can Use the App: You must be 18 or older to use Wellcast.

Health & Safety: Our content is for general fitness and wellbeing only. Please consult your doctor before starting any new exercise programme. You use the App at your own risk in relation to the physical demands of exercise - this doesn’t affect your rights if we’re at fault.

Subscriptions: Where you subscribe via an app provider such as the Apple App Store or Google Play Store, that provider's own terms and conditions also apply.

If you subscribe directly through our website, you have 14 days to change your mind. If you ask us to start your subscription straight away and then cancel within those 14 days, we will refund what you paid less a fair charge for the time you have used. After the 14 days, refunds are available where the law provides for them (for example, if the Services are faulty).

Subscriptions renew automatically. We will remind you before renewal. You can cancel at any time through the Membership section of the App, or via your App Store if you subscribed there.

Free Trial: We offer a 14-day free trial. If you do not cancel before it ends, you will be automatically charged for your chosen plan. We will remind you before your trial expires.

Price Changes: We will give you at least 30 days' notice of any price increase so you can cancel before the new price takes effect.

Your Rights: Nothing in these Terms affects your legal rights under UK consumer law (Consumer Rights Act 2015).

1. GENERAL

1.1  These Terms were last updated on [INSERT DATE].

1.2  By using our App and Services, you confirm that you are at least 18 years old. The Wellcast app is intended for adults only.

1.3  We may update these Terms from time to time, for example to reflect changes in law, our Services, or how we operate. If a change materially affects you, we will give you at least 30 days' notice by email or in-app notification, and if you do not accept the change you may cancel your subscription before it takes effect and receive a pro-rata refund of any prepaid, unused period. Minor changes take effect when posted.

1.4  We may suspend or restrict your account immediately where reasonably necessary (for example, in cases of suspected fraud, serious breach of these Terms, or risk to other users), and may terminate your account for breach of these Terms after giving you notice and, where the breach can be fixed, a reasonable opportunity to fix it.

2. MEDICAL NOTICE & DISCLAIMER

2.1  Through the App you can access health, fitness and wellbeing content and participate in live or on-demand classes and activities provided by trainers ("Sessions"). This content is for educational and general fitness purposes only and must not be treated as a substitute for professional medical advice or treatment. You use our Services entirely at your own risk.

2.1A  Sessions and content are created by independent trainers who partner with Wellcast ("Trainers"). Wellcast is a platform for Trainers' content: we do not create the Sessions ourselves., and each Trainer is responsible for the content of their own Sessions. Your subscription contract is with Wellcast, and we are responsible to you for providing the App and the Services with reasonable skill and care.  This includes, including taking reasonable steps to check that Trainers on the platform are appropriately qualified and taking reasonable steps to review Session content for obvious safety issues before it is made available.  Trainers are responsible for the accuracy and safe design of their own Sessions’ content; Wellcast does not independently verify the content of every Session. Trainers provide general fitness and wellbeing guidance only; they do not provide medical, physiotherapy or dietetic advice, and nothing in any Session is personal advice to your individual circumstances.

2.2  Sessions may be physically demanding. It is your responsibility to consult your doctor before participating to ensure you are fit and well enough to take part. By joining any Session, you confirm that you are fit and healthy to do so and accept that you participate voluntarily and at your own risk.

2.3  You accept that participation in Sessions involves inherent physical risks, and that you take part voluntarily and at your own risk to the extent those risks arise from the inherent nature of physical exercise rather than from our failure to exercise reasonable skill and care. Nothing in this clause or these Terms excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

2.4  Coach W and AI features. Some features of the App, including our digital coach ("Coach W"), use artificial intelligence to generate responses and suggestions. Coach W is not a human: its output is generated automatically, may be inaccurate or incomplete, may not be unique to you, and may not be suitable for your individual circumstances. AI features provide general fitness and wellbeing suggestions only — they do not provide medical advice, diagnosis or treatment, and you should not rely on them when making decisions about your health. Always consult a doctor or other qualified professional about any medical condition, injury, or before making significant changes to your exercise or diet.

3. ACCOUNT & SUBSCRIPTIONS

3.1  Account Registration

3.1.1  To access the Services, you must register for a Wellcast account and hold a valid subscription or active free trial.

3.1.2  All information you provide when opening an account must be accurate and up to date, including your name, email address and payment details. You must notify us of any changes or if you become aware of any unauthorised use of your account.

3.1.3  You are responsible for keeping your login details confidential. You must not share your account with anyone else. If you do, you accept full responsibility for any consequences, including additional charges.

3.2  Purchasing Subscriptions & Free Trials

3.2.1  You can subscribe directly on our website or through an app store provider such as the Apple App Store or Google Play Store ("App Provider").

3.2.2  We accept the payment methods shown at checkout, including Visa, Mastercard and American Express. We reserve the right to verify the validity of your payment method and may decline an order if verification fails.

3.2.3  We may change our prices from time to time, giving you at least 30 days' notice. Any price change will only apply from your next renewal, and if you do not wish to pay the new price you may cancel your subscription before it takes effect. Prices may vary by subscription type and country of residence.

3.2.4  If your payment card is in a currency other than GBP, you may be charged additional administrative or currency-conversion fees by your bank or card provider. These fees are your responsibility.

3.2.5  We, or our partners, may offer free trials to new users from time to time. Each person is entitled to no more than one free trial.

3.2.6  If you provide payment details during free-trial sign-up, you will automatically be converted to a paid subscription at the end of the trial. We will contact you before your trial expires to remind you.

3.3  Renewals, Cancellations & Refunds

3.3.1  If you subscribed directly through our website, you have 14 days from the day after sign-up to cancel and receive a refund. If, during checkout, you asked us to start your subscription immediately and acknowledged that this affects your cancellation right, and you then cancel within the 14-day period, we will refund you the amount you paid less a proportionate charge for the period you had access to the Services before cancelling.

3.3.2  Outside the 14-day period described in clause 3.3.1, subscription fees already paid are not refundable except where the Services are faulty, not as described, or where you otherwise have a legal right to a refund (including under the Consumer Rights Act 2015).

3.3.3  Subscriptions renew automatically. We will notify you before renewal. You may cancel at any time; cancellation takes effect at the end of the current billing period. No refund is given for any unused portion of a subscription.

3.3.4  After cancelling, you may continue to use the Services until the end of your current subscription period, unless otherwise stated.

3.4  How to Cancel

3.4.1  If you subscribed directly with us: cancel through the Membership section of the Wellcast app.

3.4.2  If you subscribed through an App Provider: cancel directly with them. Wellcast cannot cancel on your behalf or issue refunds for App Provider subscriptions.

3.4.3  If you cancel your direct subscription at any time before your renewal date, the cancellation takes effect at the end of your current term and you will not be charged for the next period. (If you subscribed through an App Provider, their cancellation deadlines apply — usually at least 24 hours before renewal.)

3.4.4  Where a refund is due, please allow 5–7 business days for it to be processed back to your original payment method.

3.4.5  If we terminate your account for a serious breach of these Terms, you will not be entitled to a refund of the unused portion of your subscription. If we terminate your account for any other reason, or permanently withdraw the Services, we will refund you pro-rata for the unused period.

3.4.6  If you subscribed through our website, you can cancel during the 14-day cooling-off period by making any clear statement to us, including by using the model cancellation form available at wellcast.life/cancel. Using the form is optional.

3.5  Subscriptions via App Providers

3.5.1  Where you subscribe via an App Provider, that provider's own terms and conditions also apply.

3.5.2  Wellcast cannot cancel subscriptions or issue refunds for App Provider purchases. Please contact your App Provider directly

3.5.3  This app is available through the Apple App Store and Google Play Store. Apple Inc. and Google LLC are not parties to these Terms and have no obligation to provide maintenance or support for the app. In the event of any failure to conform to a warranty, you may notify the relevant App Provider, who may refund the purchase price. To the maximum extent permitted by law, the App Provider has no other warranty obligation with respect to the app.

3.5.4  If you downloaded the App from the Apple App Store: you and Wellcast acknowledge that Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Wellcast, not Apple, is responsible for the App and its content, for addressing any claims relating to the App (including product liability, legal compliance and consumer protection claims), and for the investigation, defence and resolution of any third-party claim that the App infringes intellectual property rights. You confirm that you are not located in a country subject to a UK, EU or US government embargo and that you are not on any government list of prohibited or restricted parties.

4. PROMOTIONAL OFFERS AND DISCOUNTS

4.1  Wellcast may offer promotions and special discounts from time to time, subject to additional terms to be read alongside these Terms.

4.2  Unless otherwise stated, promotions cannot be combined with any other offer or discount.

4.3  Unless otherwise indicated, discount codes may only be redeemed against subscriptions purchased directly through our website and must be entered at the time of purchase.

5. APP TERMS OF USE

5.1  Licence

5.1.1  Subject to your compliance with these Terms, Wellcast grants you a limited, personal, non-transferable, non-sublicensable, non-exclusive, revocable licence to download and use the App and Services for your own personal, non-commercial purposes.

5.1.2  Except as expressly permitted by these Terms, you may not copy, reproduce, modify, redistribute, sell, transfer, create derivative works from, decompile, reverse-engineer or disassemble the App, Services or any content within them, nor take any steps to interfere with or damage them.

5.2  Intellectual Property

All copyright, trade marks and other intellectual property rights in the App, Services and all content made available through them belong to Wellcast or our licensors. You may use this material only as expressly authorised under these Terms. All rights not expressly granted are reserved.

5.3  Availability

5.3.1  We cannot guarantee uninterrupted access to the App or Services at all times. Access may be disrupted due to maintenance, technical issues, network overloads or events outside our control.

5.3.2  We reserve the right to discontinue any feature or Service at any time.

5.3.3  You may be required to download and install updates to the App to maintain access to certain features. Failure to update may result in reduced functionality.

5.4  Accuracy

We aim to ensure all information within the App is accurate, but errors may occur. We reserve the right to correct any inaccuracies and update information without prior notice.

5.5  Prohibited Uses

You must not use the App or Services: (a) for any unlawful purpose; (b) to violate any applicable laws or regulations; (c) to infringe the intellectual property rights of Wellcast or any third party; (d) to harass, abuse, harm or discriminate against any person; (e) to submit false or misleading information; (f) to upload malicious code or interfere with the App's operation; (g) to collect personal data of other users; or (h) for any obscene, immoral or fraudulent purpose.

You must not conduct, facilitate, or permit any text or data mining, web scraping, or automated data extraction from our App, website, or Services for any purpose, including the development, training, fine-tuning, or validation of any AI systems, machine learning models, or generative language models. This strictly prohibits using or attempting to use any "robot", "bot", "spider", "scraper", or other automated device, program, algorithm, or process to access, copy, monitor, analyse, or republish any portion of our App, Services, content, or data. This clause acts as an express reservation of our rights to the maximum extent permitted by any applicable laws.

5.6  External Links

The App may include links to third-party websites or services for convenience. We do not endorse or accept responsibility for those sites and will not be liable for any loss or damage arising from your use of them.

5.7  User Content & Social Media

5.7.1  Any content you post or share through the App or Wellcast's social media channels ("User Content") is your sole responsibility. You warrant that all User Content is accurate, lawful and complies with these Terms.

5.7.2  By submitting User Content, you grant Wellcast a worldwide, non-exclusive, royalty-free licence to host, use, reproduce, display and distribute that content for the purposes of operating, improving and promoting the App and Services. This licence ends when you delete the content or your account, except that (a) content you have shared publicly may have been re-shared by others, and (b) we may retain copies where required by law. We will not use your User Content in paid advertising or external marketing that identifies you without your separate consent.

5.7.3  If you provide feedback or suggestions, you grant Wellcast the same licence to use that material for any purpose, without compensation or notice to you.

5.7.4  We have no obligation to monitor or remove User Content but reserve the right to do so at our sole discretion. Where the App allows users to post content, we provide tools to report objectionable content, and we will remove content that breaches these Terms.

6. LIABILITIES & INDEMNITIES

6.1  We will provide the App and Services with reasonable skill and care. Where you are a consumer, the Services and any digital content we supply must be of satisfactory quality, fit for purpose and as described, and nothing in these Terms excludes or limits those rights or your other statutory rights.

6.2  We do not promise that the App will be uninterrupted, error-free or available at all times (see clause 5.3), and we are not responsible for failures caused by your device, your internet connection, or events outside our reasonable control.

6.3  We will not be liable for any failure or unavailability of the App or Services arising from causes reasonably beyond our control.

6.4  We will not be liable for any loss or damage caused by viruses, malicious code or cyberattacks affecting your device as a result of using the App.

6.5  We will not be liable for damage to your device arising from your use of the App, unless directly caused by our failure to exercise reasonable skill and care.

6.6  We are not liable for losses that were not reasonably foreseeable to both of us when you accepted these Terms, or for business losses — the App is provided for personal, non-commercial use only.

6.7  Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraudulent misrepresentation; or (c) any other liability that cannot be excluded by law.

6.8  Subject to clauses 6.1 and 6.7 (which always take priority), our total liability to you in connection with these Terms is limited to the greater of (a) the amount you have paid us in the 12 months before the event giving rise to the claim and (b) GBP 100.

6.9  You agree to compensate us for losses, damages and reasonable costs we incur as a direct result of (a) your breach of these Terms, or (b) any claim by a third party that content you submitted infringes their intellectual property rights or other legal rights, in each case except to the extent the loss was caused by us.

7. MISCELLANEOUS

7.1  We collect personal information through your use of the App. All information is subject to our Privacy Policy.

7.2  These Terms do not affect your statutory legal rights. For further information about your rights, contact your local Trading Standards service or Citizens Advice.

7.3  If any part of these Terms is found to be unenforceable, the remaining provisions continue in full force.

7.4  You may not assign or transfer your rights or obligations under these Terms. We may assign or transfer our rights or obligations at any time without notice to you.

7.5  Any failure by us to exercise or enforce a right under these Terms does not constitute a waiver of that right.

7.6  These Terms are governed by the laws of England and Wales. If you live in Scotland you may bring proceedings in the Scottish or English courts, and if you live in Northern Ireland you may bring proceedings in the Northern Irish or English courts.

8. CONTACT US

Email: support@wellcast.lifePost: Wellcast Life Ltd, Lynton House, 7–12 Tavistock Square, London WC1H 9BQ

We will do our best to respond to all queries as quickly as possible, but cannot guarantee a specific response time.